LDS Church: Enterprise Tech PM

Problem / Challenge

1,200+ desk phones across 18 HQ departments needed migration to Microsoft Teams Phone with zero downtime. 30+ concurrent tech initiatives had no single source of truth for status tracking, creating coordination blind spots.

Solution / Approach

Coordinated 4 voice engineers for the Teams Phone migration; built Power BI dashboards to track all initiative timelines; oversaw Zoom Phone transitions across 50+ global sites; reclaimed 300+ unused licenses by auditing usage across all sites.

Results / Outcomes

Zero downtime across all migrations; $30K annual savings from license reclamation; 25% reduction in weekly meeting time; 1,000+ employees trained on new systems.

Tech Stack

Lessons Learned

“At enterprise scale, the hardest part of a migration isn't the technology — it's stakeholder alignment across dozens of teams with competing priorities. Weekly 1:1s with department leads made the difference between a smooth rollout and a stalled one.”